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PCI compliance and server security can seem overwhelming, but we are here to help simplify it for you. Our experienced support staff can help you run scans, analyze results, and advise resolutions when needed. Don't hesitate to call or email our responsive support team. We're here to show why we're the best in the industry!

Phone: 1-801-852-2337

Support Hours: Monday through Friday, 8:00 am to 5:00 pm Mountain Time

Orders in Payment Received - These orders need to have an initial scan (starting immediately) and quarterly recurring scans (starting 3-5 days in the future) scheduled, then move to Completed. See instruction document.

Orders in Pending - These orders need to have the customer contacted by email to inform them that payment failed and their scans will be disabled in seven days if we do not receive payment. Once that happens, do the following -

Set the recurring payment in the SS order manager to 'Suspended'.

Login to the Scan Manager and disable their scans by going to the Scan Portal > Admin > Network Assets, and deleting the zone.

Login as the User and turn off any scheduled scans by going to the Checklist>Manage>Login as User>Scan Schedules and deleting any scans.

Move order to Non Renewed (Canceled). Do not move past successful orders to Canceled, just the current order in question.