You'll get what you need, Guaranteed!

ServerScan is dedicated to offering the very best support in the PCI Scanning Industry. If for any reason your site fails to pass our compliance scan and we are unable to help you resolve the underlying issue, ServerScan guarantees full refund up to 60 days after purchase. We want to ensure that you are completely satisfied with our services, and that you get your ASV certificate as required for your PCI compliance.

Do you have any questions regarding our refund policy? Give us a call!

Orders in Payment Received - These orders need to have an initial scan (starting immediately) and quarterly recurring scans (starting 3-5 days in the future) scheduled, then move to Completed. See instruction document.

Orders in Pending - These orders need to have the customer contacted by email to inform them that payment failed and their scans will be disabled in seven days if we do not receive payment. Once that happens, do the following -

Set the recurring payment in the SS order manager to 'Suspended'.

Login to the Scan Manager and disable their scans by going to the Scan Portal > Admin > Network Assets, and deleting the zone.

Login as the User and turn off any scheduled scans by going to the Checklist>Manage>Login as User>Scan Schedules and deleting any scans.

Move order to Non Renewed (Canceled). Do not move past successful orders to Canceled, just the current order in question.